Appointment Scheduling

Never chase an appointment again.

AI-powered pickup and delivery scheduling — from portal booking to TMS writeback — handled by Augie, end-to-end.

Get a demo

Trusted by leading supply chain companies like:

TAILORED FOR EVERY ROLE

One scheduling workflow. Every team member benefits.

Whether you're leading ops or coordinating between pickup and delivery appointments, Augie removes the manual work that slows your team down.

• Operations Leadership
• Scheduling Coordinators

Scale volume, not headcount

• VP Operations
• Director of Logistics

Increase visibility over scheduling throughput, exception rates, and service costs — without micromanaging the process.

" height="15.750000165981309px" id="iT4dr0dCT" transform="translate(2 2)" width="15.750000165981419px"/>)

More appointments confirmed per coordinator per day

" width="16.143000008161643px">)

Faster cycle from load creation to confirmed appointment

" transform="translate(2.337 3.117)" width="15.025999999999776px"/>)

Lower labor cost-to-serve per scheduled load

WHAT CHANGES WITH AUGIE

Stop chasing appointments. Start confirming them.

Traditional

Without Augie

Manual scheduling chaos

• Scheduling initiation:
  Coordinator manually checks email, portals, and TMS for each load to start scheduling.
• Portal booking:
  Copy-paste between portals and TMS. Every field entered by hand.
• Follow-ups:
  Repeated emails and calls to confirm availability. Threads get dropped.
• Reschedules:
  Handled ad hoc. Details get missed, with no audit trail.
• TMS accuracy:
  Updated late or incorrectly. Manual re-entry introduces errors.
• Visibility:
  One missed detail cascades into detention, service failures, and escalations.

With Augie

Automated, end-to-end

" transform="translate(1.5 1.5)" width="16.666px"/>)

• Augie initiates scheduling automatically, the moment a load is created in the TMS.

" transform="translate(1.5 1.5)" width="16.666px"/>)

• Books appointments directly in facility portals — no manual clicks or data entry.

" transform="translate(1.5 1.5)" width="16.666px"/>)

• Sends and responds to scheduling emails autonomously until confirmed.

" transform="translate(1.5 1.5)" width="16.666px"/>)

• Handles reschedules with full context and a clean audit trail.

" transform="translate(1.5 1.5)" width="16.666px"/>)

• Writes confirmed times and confirmation numbers back to TMS automatically.

" transform="translate(1.5 1.5)" width="16.666px"/>)

• Team is notified only when human attention is needed. Nothing slips through the cracks.

From load creation to confirmed appointment.

Without a single click, Augie leverages AI to handle the full scheduling lifecycle autonomously, involving your team only when it needs a decision.

RESULTS THAT MATTER

Stop scheduling. Start scaling.

AI-powered scheduling reduces cost-to-serve and improves service reliability — helping you retain accounts and scale volume without scaling headcount.

Get a demo

50%

less time required to schedule appointments with Augie vs manually booking

" width="16px">)

24/7

real time coverage ensuring appointments are scheduled around the clock — no shift limits

" transform="translate(2.434 1.74)" width="14.604965517241437px"/>)

0

portal clicks needed from your coordinators to schedule and confirm an appointment

CAPABILITIES

Purpose-built for the complexity of freight scheduling.

Augie monitors your TMS and starts scheduling the moment a load is ready — no manual trigger, no copy-paste. Load data flows directly into the scheduling workflow.

Multi-portalautomation

Augie books directly in scheduling portals, with support for 150+ scheduling portals on the roadmap.

Email-basedscheduling

For facilities that schedule via email, Augie sends requests, handles responses, and manages the entire conversation through booking.

Intelligentslotselection

Evaluates scheduling preferences, facility hours, FCFS vs. appointment rules, and computed travel time to recommend the optimal pickup and delivery windows.

TMSwriteback

Confirmed dates, times, and appointment reference numbers are written directly back into your TMS — eliminating manual data entry and reducing errors.

Smartescalations

When Augie can't schedule, it escalates to your team with the reason code, available slots, and recommended next step so handoffs are seamless, not stressful.

Facilityrulesengine

Manage facility metadata like operating hours, addresses, preferred scheduling method, and instructions directly in the Augment portal.

TRANSPARENT COMMUNICATION

Your team stays informed without lifting a finger.

Every scheduled appointment generates a detailed confirmation showing pickup and delivery details, available slots grid, booked times, and Augie’s decision logic. And when Augie can't complete a booking, your reps get a clear escalation email with suggested next steps.

Frequently asked questions

Which scheduling portals does Augie support?

What TMS systems does Augie integrate with?

How does Augie determine the best appointment time?

What happens when Augie can't schedule an appointment?

Can Augie handle reschedules?

What do we need to get started?

How is Augie priced?

How does Augie compare to Qued or Hubflow?

Stop living in portals and inboxes.

Cut appointment scheduling time per load without adding headcount.

Get a demo