# Inbound Customer Service Automation

## Augie, the AI teammate, helps fleets respond to emails 98% faster

Fleets get 1,000+ emails per day; check-ins, status updates, POD requests. Your AI teammate answers instantly, giving CSRs more time to build relationships and grow accounts.

Trusted by leading carriers & fleets like:

## WHAT AUGIE HANDLES

### Meet Augie, your AI teammate that handles every customer request, every hour of the day

Reps spend hours searching for answers to questions that live buried in your systems. Augie finds the answers and responds to customers 24/7.

- Shipment tracking & status inquiries
- ETA calculation & confirmations
- POD retrieval & document requests
- Appointment scheduling & confirmations
- Load tender auto-processing
- Billing & invoice questions
- Proactive outbound updates
- Exception detection & human routing
- TMS + ELD integration (Motive, Samsara)

## THE BENEFITS

### Better customer service starts with Augie.

#### Shippers reward quick responses

Augie handles inbound customer service emails, status requests, check-ins, POD confirmations automatically, so customers hear back in minutes.

#### Complex issues reach the right person

When a request needs a human, Augie routes it to the right rep instantly with full context attached. No back-and-forth, no delays, no missed handoffs.

#### Manage more loads with the same team

When your customer service team isn't buried in repetitive emails, they have capacity to support more loads without you needing to hire.

## RESULTS THAT MATTER

### Industry leading fleets trust Augie to deliver results

## Up to 50%

of inbound customer service emails handled autonomously

## < 3 min

average Augie response (vs. 2 hrs – 2 days average)

## 2,000+

daily emails handled by Augie for one customer service team

## THE OPPORTUNITY

### Shippers reward the carriers who respond quickly.

Augie makes it happen automatically.

- Win more tenders
- Climb the routing guide
- Become a network fleet
- Grow volume, not headcount

## HOW IT WORKS

### Our pricing principles

Augie works where you do, connecting directly to your email provider, TMS, and ELD, so your reps don't have to learn a new system.

#### 01

##### Augie receives every inbound email first.

Connected at the email server level, Augie intercepts and classifies every inbound customer email before it hits an inbox: tracking, status, billing, POD, scheduling. Every email seen, sorted, and accounted for.

#### 02

##### Pulls live data from your TMS + ELD.

Augie integrates directly with your TMS and ELD to pull real-time load status, calculate accurate ETAs, and retrieve PODs and shipping documents instantly. No tab switching, no manual lookups.

#### 03

##### Responds in minutes. Routes the rest.

Structured requests get accurate responses sent automatically. Complex or escalated cases get routed to the right human with full context, so your team handles only what needs their attention.

# See how Augie can handle your customer service inbox.