Customer Service

No missed emails. No customers left hanging.

From tracking to billing, Augie responds instantly to every customer email based on your business rules. Fewer dropped balls, more repeat business.

THE REAL COST

Your customer service reps are buried in the inbox. Every. Single. Day.

Your CS team handles 1,000+ inbound emails per day — tracking requests, appointment confirmations, document pulls, billing questions. Most are answerable from systems you already own. None get answered fast enough.

2,000+/day

Inbound CS emails at a mid-size LSP

Hours, not minutes

Average customer wait time for a response

3–5 FTEs

Dedicated to inbox triage alone, per region

Introducing Augie

Meet the AI teammate that runs your customer service inbox.

70%+ of inbound CS emails are automatable — and Augie handles them.

INTELLIGENT TRIAGE

Every email, classified the moment it lands.

Augie reads each inbound email, identifies the inquiry type, and pulls every reference — load numbers, PROs, appointment IDs, PO numbers — out of unstructured text. No keyword rules. No manual sorting. No misses.

LIVE CONTEXT

Pulled from your systems, not made up.

Every response is grounded in real data pulled live from your TMS, ELDs, load history, and customer-specific business rules. Augie never guesses or sends an answer it can't attribute.

INSTANT RESPONSE

Every email answered.

Augie drafts and sends a precise, tailored reply within minutes of an email landing — with the exact load data, ETAs, appointment windows, and references the customer asked for.

ESCALATION ROUTING

Complex cases land on the right rep's desk.

Augie routes edge cases, claims, and exceptions to the right rep instead of guessing. No silent drops, no wrong answers. The rep picks up exactly where the customer left off.

FULL CAPABILITY SUITE

Every inquiry type. One AI teammate.

Tracking & status

"Where's my load?" answered in seconds with live ELD location, ETA, and live progress pulled from your TMS.

Intelligent scheduling

Books pickup and delivery appointments via portal or email, confirms with customer, and writes back to TMS.

Document requests

PODs, BOLs, and rate confirmations — all pulled from your document store and sent if the customer asks.

Billing & payment status

"When am I getting paid?" answered live from your TMS or TriumphPay, net terms, payment dates, confirmation.

Rate & quote inquiries

Returns published rates, pulls historical lane data, and routes new RFQs to the right rep with context attached.

After-hours coverage

Nights, weekends, and PTO covered. Every email gets a real answer instead of an out-of-office bounce.

HOW IT WORKS

From inbox to resolution in six steps.

Every email follows the same workflow — and the whole thing happens without a rep touching a thing.

01

Ingest

Augie monitors your CS inbox: Outlook, Gmail, or Front.

02

Classify

Identifies the inquiry: tracking, scheduling, documents, billing.

03

Extract

Pulls every reference, load IDs, POs, PROs, appointment IDs.

04

Lookup

Pulls every reference, load IDs, POs, PROs, appointment IDs.

05

Respond

Drafts and sends an accurate, tailored response.

06

Escalate

Routes anything that needs a human to the right rep with context.

Stop drowning. Start scaling.

See Augie work through a live customer service inbox — using your real volume, your real customers, your real systems.