Augie Now Detects Accessorials During Track & Trace

Nov 15, 2025

Augie now quietly handles what used to slip through the cracks. It listens during track and trace, detects mentions of lumper or detention fees, and records them automatically. No chasing calls, no digging through emails — accessorials are captured and organized by Augie.

Why It Matters

• Recover lost margin. Accessorials are passthrough costs, but missed details mean lost recovery. Augie ensures detention and lumper events are captured and billed accurately, keeping every dollar where it belongs.

• Free up your team. No more switching between inboxes, notes, and TMS records. Augie surfaces the data so your operators can focus on exceptions that matter.

• Deliver proof, not excuses. When shippers question a charge, you’ve got timestamps, call notes, and context ready to go — instantly.

• Protect relationships. Faster, cleaner communication keeps carriers happy and shippers confident that you run a tight operation.

How It Works

• Detects accessorial mentions during carrier calls and emails.

• Classifies and structures the event: lumper or detention, pickup or delivery, fee amount, wait time, and notes.

• Stores the data — ready for billing, claims, or analytics.

Availability

Accessorial Detection is available for all.

Recent Updates

• Assistant emails are now available in the Augment portal
  Augie now surfaces the thousands of emails not tied to a load — customer service, fraud disqualifications, ineligible trucklists — with a full audit timeline of the actions on each.
  See assistant emails in the portal

• Augie now write, runs, and evaluates SOP tests
  The Authoring Service now writes, evaluates, runs, and iterates on SOP tests in a self-correcting loop. Edit an SOP, and Augie can confirm it does what you want — without anyone writing a single test by hand.
  See Augie’s SOP testing in action

• Augie now sends emails through Proofpoint for increased security
  Augie now routes outbound emails through customers' Proofpoint Secure Email Relay tenants, improving security for enterprise customers with strict email postures.
  See Augie’s Proofpoint conduit in action

Meet Augie, the AI teammate built for supply chain.

Augie handles the daily grind so your operators can focus on service and scale.