Augie's Carrier Selection calls and emails are now fully auditable

Apr 15, 2026

Carrier selection requires constant back-and-forth with carriers across calls and emails, making it one of the hardest workflows to manage and audit. Augie already automates those interactions — and now every one of them is fully auditable without leaving Augment Portal. Every verification, negotiation decision, and handoff is visible in a single activity view, so your team never has to jump between inboxes, traces, and API tools to understand what happened.

Why It Matters

• Eliminate the tedious multi-step audit process of searching customer inboxes, cross-referencing thread IDs, and firing off API requests just to piece together a single interaction.
• Give your CS team, account managers, and engineers a shared, readable view of every carrier selection interaction.
• Unlock full email auditing visibility for the first time, including tool call inputs and outputs that were previously not findable.

How It Works

• Click into any bid from your load's bid section to open the new activity view.
• See the full interaction timeline — carrier verification, load identification, bid offers, negotiation decisions, transfers, and booking events — in one place.
• Every email thread and call recording includes the reasoning behind Augie's actions, so you can see exactly why each decision was made.

Availability

• Available now for all Carrier Selection workflows your team is running.

Jul 13, 2026
Assistant emails are now available in the Augment portal
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Augie now write, runs, and evaluates SOP tests
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See Augie’s SOP testing in action Jun 18, 2026
Augie now sends emails through Proofpoint for increased security
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See Augie’s Proofpoint conduit in action

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