# Augie's Carrier Selection calls and emails are now fully auditable

Apr 15, 2026

Carrier selection requires constant back-and-forth with carriers across calls and emails, making it one of the hardest workflows to manage and audit. Augie already automates those interactions — and now every one of them is fully auditable without leaving Augment Portal. Every verification, negotiation decision, and handoff is visible in a single activity view, so your team never has to jump between inboxes, traces, and API tools to understand what happened.

### Why It Matters

- Eliminate the tedious multi-step audit process of searching customer inboxes, cross-referencing thread IDs, and firing off API requests just to piece together a single interaction.
- Give your CS team, account managers, and engineers a shared, readable view of every carrier selection interaction.
- Unlock full email auditing visibility for the first time, including tool call inputs and outputs that were previously not findable.

### How It Works

- Click into any bid from your load's bid section to open the new activity view.
- See the full interaction timeline — carrier verification, load identification, bid offers, negotiation decisions, transfers, and booking events — in one place.
- Every email thread and call recording includes the reasoning behind Augie's actions, so you can see exactly why each decision was made.

### Availability

- Available now for all Carrier Selection workflows your team is running.

[Jul 13, 2026  
**Assistant emails are now available in the Augment portal**  
Augie now surfaces the thousands of emails not tied to a load — customer service, fraud disqualifications, ineligible trucklists — with a full audit timeline of the actions on each.  
See assistant emails in the portal](/content/product-updates/assistant-emails-are-now-available-in-the-augment-portal/index.html) [Jun 30, 2026  
**Augie now write, runs, and evaluates SOP tests**  
The Authoring Service now writes, evaluates, runs, and iterates on SOP tests in a self-correcting loop. Edit an SOP, and Augie can confirm it does what you want — without anyone writing a single test by hand.  
See Augie’s SOP testing in action](/content/product-updates/augie-now-write-runs-and-evaluates-sop-tests/index.html) [Jun 18, 2026  
**Augie now sends emails through Proofpoint for increased security**  
Augie now routes outbound emails through customers' Proofpoint Secure Email Relay tenants, improving security for enterprise customers with strict email postures.  
See Augie’s Proofpoint conduit in action](/content/product-updates/augie-now-sends-emails-through-proofpoint-for-increased-security/index.html)

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