Product updates

See our latest updates in the fast-paced world of AI in supply chain.

Jul 13, 2026

Assistant emails are now available in the Augment portal

Augie now surfaces the thousands of emails not tied to a load — customer service, fraud disqualifications, ineligible trucklists — with a full audit timeline of the actions on each.

See assistant emails in the portal

Jun 30, 2026

Augie now write, runs, and evaluates SOP tests

The Authoring Service now writes, evaluates, runs, and iterates on SOP tests in a self-correcting loop. Edit an SOP, and Augie can confirm it does what you want — without anyone writing a single test by hand.

See Augie’s SOP testing in action

Jun 18, 2026

Augie now sends emails through Proofpoint for increased security

Augie now routes outbound emails through customers' Proofpoint Secure Email Relay tenants, improving security for enterprise customers with strict email postures.

See Augie’s Proofpoint conduit in action

Jun 9, 2026

Augie now uploads documents directly to your TMS

Augie now pushes collected documents straight to your TMS, eliminating the manual email forwarding step from document collection workflows.

Get it enabled

May 28, 2026

Augie recognizes new load formats and asks more clarifying questions.

Augie now learns new load tender formats through the Trainer Tool and asks clarifying questions when load details are incomplete or ambiguous — two steps closer to eliminating manual data entry in logistics.

Check out Augie's trainer tool.

May 20, 2026

Reporting now lives inside the Augment Portal

Standard dashboards and reports for POD, Track & Trace, and Carrier Selection workflows are now available directly in the Augment portal — no third-party BI tool required.

Check out Augie's new prebuilt dashboards and reports

May 6, 2026

Augie now remembers your conversation preferences.

Augie now customizes responses to your preference. Set your guidelines once and they apply everywhere — across all threads and channels — for good.

Tell Augie once. It remembers forever.

Apr 29, 2026

Augie now tracks drivers with a single tap

Augie can now text drivers a tokenized GPS link that captures precise location in one tap — no app, no account, no phone call needed.

See how Augie tracks in one tap

Apr 22, 2026

Augie now uses location history to catch impossible geocoding results

Track & Trace workflows are enriched with driver history to validate location reporting

See how Augie keeps trucks from teleporting

Apr 15, 2026

Augie's Carrier Selection calls and emails are now fully auditable

Carrier selection calls and emails now surface their full audit trail directly in the Augment portal.

See what your audit trail is missing

Apr 8, 2026

Augie is now a Google chat app

Augie is now installable directly from the Google Workspace Marketplace — no IT resources or domain-wide delegation required.

Skip the IT ticket. See how

Mar 9, 2026

Augie now speaks Spanish, handling calls with live English translations

Augie independently runs Spanish voice calls and surfaces English translations directly within the in-call transcript.

Expand your team's coverage surface

Feb 26, 2026

Augie now schedules freight appointments end-to-end

Augie now books pickup and delivery appointments directly in your portal and writes confirmed details back to your TMS.

See how you can reduce coverage risk and free up your reps

Feb 2, 2026

Enriching Knowledge Hub with stronger data connectivity

Knowledge Hub has expanded across two pillars: Documents (unstructured knowledge) and Analytics (structured knowledge).

Arm your operators with institutional knowledge at their fingertips

Jan 12, 2026

Augie now supports multiple teammates for voice calls

Augie can now be configured to take on different personas, giving your brokerage a consistent, human-like presence on every call and ensure customer satisfaction.

Explore how to drive better pickup rates and stronger call outcomes

Dec 15, 2025

Augie now uses DOT numbers as the primary identifier for carriers

With the FMCSA no longer issuing new MC numbers, brokers are increasingly seeing DOT numbers as the single consistent way to identify carriers.

Learn more about how Augie now uses DOT numbers

Dec 4, 2025

Augie Now Instantly Verifies Carriers the Moment the Phone Rings

Automatic verification via phone number reduces fraud and accelerates carrier interactions.

Explore the new phone-number validation capability

Nov 15, 2025

Augie Now Detects Accessorials During Track & Trace

Augie listens in real time, flags the details, and logs accessorials automatically.

Get the full update on Accessorial Detection

Nov 7, 2025

Augie Now Supports Email Personas for Shared Inboxes

Augie manages all your communication through a single inbox while sending messages from workflow-specific addresses.

Get the details on Email Personas

Oct 22, 2025

Rate Negotiation: Intelligent Countering

Augie automatically performs an intelligent counter based on your target rate logic

Start Protecting Margin Automatically

Oct 1, 2025

Email Categorization

Augie can now automatically categorize emails in your inbox. This helps teams organize work by topic and owner more quickly, making inboxes clearer and easier to manage.

Learn more about Email Categorization

Sep 15, 2025

Preview SOP Changes Before They Go Live

Augie has a new capability: the power to preview and validate SOP changes before they go live. Teams can now turn real interactions into structured tests, making updates safer, faster, and more reliable.

Preview SOP Changes Before They Go Live

Aug 20, 2025

SOP Guardrails

Augie now enforces SOP Guardrails, allowing teams to write simple, plain-text rules in their SOPs that automatically prevent unwanted actions—like duplicate calls or unverified emails—before they happen.

Explore SOP Guardrails

Aug 15, 2025

Augie Can Now Run Browser Tasks to Automate Web Interactions

Augie can now execute browser tasks—automating web-based actions like navigating, extracting data, or submitting forms—directly within SOPs.

Learn more about browser tasks

Aug 5, 2025

Augie Can Now Receive Documents via Text Message 📄📱

Drivers can now text Augie back with photos, PDFs, or other documents—and Augie will act on them automatically.

Learn more about document collection and processing via text

Jul 29, 2025

Augie Gets 5 New Personas, Each With its Own Voices, Personalities and More 📞

Augie can now has 5 new personas, giving your team and your partners a more dynamic, human-centered experience during outbound calls.

Learn more about Augie's voice capabilities

Jul 24, 2025

SOP Version Control Now Live for Admins ✍️

We’ve added version history and editor visibility to every SOP document.

Learn more about SOPs and version control

Jul 14, 2025

Daily Driver Tracking, Live for 2B+ Freight Under Management 🚚📍

We’ve launched a new Track & Trace workflow for a large brokerage that now enables daily driver contact.

Learn more about updated track and trace workflows

Jun 30, 2025

Smarter Track & Trace with Fuzzy Location Matching 🌍

We've upgraded how Augie interprets driver-reported locations during check-in calls.

Learn more about Augie track and trace improvements

\n