Enriching Knowledge Hub with stronger data connectivity

Feb 2, 2026

Knowledge Hub now integrates into more critical data sources to arm your operators with the right context. With this update, operators can now deep dive into structured data on shipments (including performance, cost benchmarking, and lane efficiency) and query across unstructured sources (including their own operational documents, SOPs, and communications) — bringing everything together via Augie with the simple click of a button.

Why It Matters

Institutional knowledge at your fingertips. Augie can pull answers from your own SOPs, communications, and documents on demand.

No technical fluency needed. Anyone on your team can ask questions about carrier performance, lane efficiency, and cost benchmarking in natural language. No technical skills required.

Scales with your operation. Augie gets smarter over time as real interactions and expert input compound.

How It Works

Documents (Unstructured Knowledge)

• Brokerages upload their operational documents, SOPs, and communications to Knowledge Hub.

• Augie surfaces relevant answers from those documents when reps ask questions.

Analytics (Structured Knowledge)

• Augie queries brokerage shipment data (based on workflow data) conversationally.

• Ask questions like: "What's our on-time rate for carrier X?" or "Which lanes have the highest cost variance?"

• Two tiers available: Premium (full analytics access for all users) and Standard (admin-only access).

Recent Updates

Assistant emails are now available in the Augment portal

Augie now surfaces the thousands of emails not tied to a load — customer service, fraud disqualifications, ineligible trucklists — with a full audit timeline of the actions on each.

Augie now writes, runs, and evaluates SOP tests

The Authoring Service now writes, evaluates, runs, and iterates on SOP tests in a self-correcting loop. Edit an SOP, and Augie can confirm it does what you want — without anyone writing a single test by hand.

Augie now sends emails through Proofpoint for increased security

Augie now routes outbound emails through customers' Proofpoint Secure Email Relay tenants, improving security for enterprise customers with strict email postures.

Meet Augie, the AI teammate built for supply chain.

Augie handles the daily grind so your operators can focus on service and scale.