Smarter Track & Trace with Fuzzy Location Matching 🌍

Jun 30, 2025

Track and trace just got more accurate. We've upgraded how Augie interprets driver-reported locations during check-in calls—especially when names are mispronounced, mistranscribed, or slightly off.

With our new "fuzzy search along route" logic, Augie uses route context and the Google Places API to identify the most likely location—even if a city name is imprecise or missing a state. This means fewer missed updates and better visibility for your ops team.

Examples:

• If a driver headed to Oklahoma says they're "in Springfield," Augie now knows they likely mean Springfield, MO on I-44.
• If someone mentions “Pine Bluff, Nebraska” while heading west on I-80, Augie infers they mean Pine Bluffs, WY—just over the border.

This enhancement ensures more accurate transit updates in your TMS—and it's just the beginning. We’re bringing the same smarts to track and trace emails next.

Assistant emails are now available in the Augment portal

Augie now surfaces the thousands of emails not tied to a load — customer service, fraud disqualifications, ineligible trucklists — with a full audit timeline of the actions on each.

See assistant emails in the portal

Augie now write, runs, and evaluates SOP tests

The Authoring Service now writes, evaluates, runs, and iterates on SOP tests in a self-correcting loop. Edit an SOP, and Augie can confirm it does what you want — without anyone writing a single test by hand.

See Augie’s SOP testing in action

Augie now sends emails through Proofpoint for increased security

Augie now routes outbound emails through customers' Proofpoint Secure Email Relay tenants, improving security for enterprise customers with strict email postures.

See Augie’s Proofpoint conduit in action

Meet Augie, the AI teammate built for supply chain.

Augie handles the daily grind so your operators can focus on service and scale.