Know where every load is, always.

Augie handles every check call, carrier message, and exception from coverage to delivery. No offshore team required.

HOW IT WORKS

Three systems. One seamless workflow.

Track & Trace is composed of a Planner that decides what to do next, a Communications system that handles phone conversations, texts, and emails, and Classifiers that extract structured data from every interaction.

Each system has a distinct responsibility, but they're tightly connected to ensure context stays preserved. Start to finish.

FULL LIFECYCLE COVERAGE

Every milestone. Every check.

Most tools cover in-transit. Augie covers everything — click a stage to see what changes.

01

Covered
02

Dispatched
03

At Picked
04

In Transit
05

At Delivery

WITHOUT AUGIE

Rep manually confirms driver assignment — when they get around to it.

Someone calls the dispatcher to verify the driver, truck number, and contact info. It's often delayed. Often skipped entirely. Problems on day one go undetected until the load is already moving.

WITH AUGIE

Augie reaches the carrier the moment the load is covered.

Driver, truck, and contact info validated immediately. Any gap — missing driver, wrong number, unresponsive dispatcher — flagged before the load ever moves. Nothing falls through the cracks on day one.

PROACTIVE EXCEPTION MANAGEMENT

Problems Augie catches before you ask.

Augie monitors every active load and escalates the moment something looks wrong.

TrackingGap

No recent GPS pings during a check call window. Augie contacts the carrier immediately.

LateETA

Truck's location & ETA doesn't match the appointment window. Escalated with time to act.

MissedRequirements

Dispatch reveals the wrong driver, equipment, or missing requirements — Augie flags with time to recover.

MechanicalIssues

Driver reports a breakdown. Augie gets their location + ETA to fix so your team can resolve.

FacilityLinger

Still at pickup or delivery well past expected time. Detention clock running. Augie escalates.

Yourrepdecides.Augieexecutes.

Every exception surfaces in Slack or your load chat — with a load note, call transcript, and a recommended next action already written.

DATA QUALITY & CUSTOMER TRUST

Augie won't write until it's right.

Every milestone, every check — Augie monitors the full shipment lifecycle and surfaces the right information at the right moment. That means customers get faster, more frequent updates without your team lifting a finger.

When location data comes in ambiguous, Augie validates and pressure tests it before it ever reaches the TMS.

“It’s night and day. Augie checks my emails, tracks the load, and gives me the full breakdown — so I don’t have to go to seven different places.”
— William McManus, Operations Specialist, Armstrong Transportation Group

Every load. Every milestone. No surprises.

Augie intelligently handles check calls, location tracking, and exception escalation so your team can focus on service and scale.